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Privacy policy


Websites for ordering products and downloads are protected and have the appropriate technical or electronically protected. POLIS PROJEKT D.O.O. uses appropriate technological and organizational means to protect the transfer and storage of personal data and payments, and has a contract with the contractor for the purpose of providing online payment services. We adhere to generally accepted standards for the protection of received information during transmission upon receipt, but no method of electronic transmission or storage is 100% secure, so we cannot guarantee complete security.

In order to protect against misuse of payment and credit cards POLIS PROJEKT D.O.O. may verify information related to the customer’s order. In the event that payment is not made due to misuse of the credit card, the latter shall be documented. Any suspicious or unusual use of credit cards is reported to the relevant authorities. The user is also responsible for protecting the transmitted data. the customer with adequate security of his username and password and adequate software (antivirus) protection of his information system or electronic devices. The merchant is not responsible for any disclosure or theft of personal data resulting from inadequate protection by the user.


General – consent to the processing of personal data.

The following describes the procedures for the processing of users’ personal data at the disposal of POLIS PROJEKT D.O.O. based on visiting the website or of a purchase made through STI. By using the website (consent to cookies), by registering a user account or by providing customer information upon purchase, you agree that POLIS PROJEKT D.O.O. in accordance with the law governing the protection of personal data and the provisions of the SPP, processes your personal data.

The processing of personal data means the collection, transfer, processing, storage, disclosure and other forms of use, as described below. IP addresses and information about the use of the website (“cookies”) – the purpose of using the data

The website collects users’ IP addresses and uses cookies with the user’s prior consent.

The website uses “cookies” – text files on your computer that help understand user preferences and improve the experience of site users. POLIS PROJEKT D.O.O. may contract with a third party to help collect data, but said party may not use it for any purpose other than to help improve our business The user can reject the use of cookies by selecting the appropriate setting in their browser, but this may limit the functional use of our Websites. By using this website, you consent to the use of your personal data.

If you no longer wish to receive these messages, follow the “unsubscribe” instructions provided in any of these messages or update your information in your user account);

to conduct telephone, personal and written surveys;

to manage registered

The website uses cookies and web tags (pixel tags), which provide us with collected data about traffic and interactions on the website, to obtain information about trends and statistical data, etc., which allows us to improve the user experience and tools. The website may use “persistent cookies” to store your registration information and login password for future logins to the service. “Session cookies” are used to enable certain features of the Service, to better understand how you interact with the Service, and to monitor shared usage and web traffic routing within the Service.

User data

The provider processes the following categories of personal data of users who made a purchase through STI, namely: name, surname, residential address (street, postal code, city), email address, telephone number, delivery addresses (street, postal code, city), date of birth (optional); time and date of user account registration and password in hidden form; communication with the provider (communication archive); purchase data (time, type and value of products, method of payment, method of delivery), comments posted in STI.

Purpose of using user data The provider uses user data

for the following purposes:

for the fulfillment of the purchase contract (checks of business ability to conclude the contract, notification of the delivery deadline or delivery time, changes to the data in the order, resolution of complaints, for termination of the contract (withdrawal), for the collection of payments, etc.) and other communication related to the order, in particular, the provider may communicate directly with the customer by phone, SMS or electronic messages for the purpose of executing the order;

for conducting marketing research with the aim of determining behavior and purchasing habits, segmenting and profiling customers, determining satisfaction, etc. (“business analyses”);

for sending SMS, regular or e-mail for the purposes of direct, segmented or targeted (personalized) marketing and for the purpose of receiving periodic commercial notices about special benefits and promotions, new product presentations and possible prize games (so-called “newsletter”) user accounts (profiles);

for other communication with users (e.g. notification of changed general conditions, etc.; to provide user support and eliminate technical problems;

other purposes, in accordance with the law governing the protection of personal data.

For unregistered customers, the provider processes personal data for the purpose of executing the purchase contract.

Data user

The user of the personal data collection is the company POLIS PROJEKT D.O.O., Trg revolucije 4, 2000 Maribor. POLIS PROJEKT D.O.O. undertakes to use data only for the purposes for which they were obtained, and to store and protect them in accordance with the law governing data protection. For the purposes of performing analyses, POLIS PROJEKT D.O.O. forwards the collected personal data to external partners (contract processors), who process the forwarded personal data on its behalf and for its account. Personal data is not passed on to third parties.

Data storage

The data is stored as long as the user account is active or insofar as it is necessary to achieve the purpose for which the data is collected or until the request to stop processing. Regardless of the possible request to stop processing personal data and in the case of unregistered buyers, the collected data related to each purchase is kept for a period of 5 years from the receipt of the product (in the event of a physical defect or warranty being eliminated, this period starts from the receipt of the replaced product) and if necessary, used to fulfill our obligations or conflict solving.

User rights

The user has the right to know (inspect), copy, copy, supplement, correct, block and delete personal data in accordance with the law governing the protection of personal data. The provided data can be corrected in the user profile (account) or with a written request to the provider, to whom it is necessary to submit proof of your identity and address.

Users can request at any time that the provider stops processing personal data. If the user wishes to close the user account or request that the provided information is no longer used, you can delete your account by following the instructions. on the website. You can revoke your permission to process personal data by writing to the contact address listed under “USER HELP”; proof of identity and address must be submitted to the written request.

Disclosure of information

Files stored in your user account and data collected through a visit to STI may be disclosed to third parties if their disclosure is necessary to ensure compliance with the law, regulation or mandatory decision of a state authority, to prevent fraud, misuse of payment cards or misuse of online store services or to protect copyright in connection with STI.

Children under 16 years of age

STI is not intended for persons under the age of 16. If such person’s parent, guardian or legal representative determines that their child has provided personal information without their consent, please contact us at the address listed under “USER HELP.” If it is determined that a child under the age of 16 has provided personal data, POLIS PROJEKT D.O.O. will delete such data from the files.



For technical support, any questions, complaints or other requests, please contact us via:

email address: (24 hours/7 days),

by calling +386 (0) 70 641 404 (from Monday to Friday from 9:00 a.m. to 4:00 p.m.),

by post to POLIS PROJEKT D.O.O., Puhova 21, 2250 Ptuj.

For the purpose of providing an adequate level of call center service provision, the provider records, stores and listens to calls, whereby the recorded messages are deleted within … days since the recording was made. The user of the call center is informed in advance about the recording, the purpose and the duration of the recording.


The provider does not recognize any provider of out-of-court resolution of consumer disputes as competent for the resolution of consumer disputes in accordance with the law governing the out-of-court resolution of consumer disputes.

As an online store provider in the territory of the Republic of Slovenia, it publishes an electronic link to the platform for the online resolution of consumer disputes (‘SPRS platform’), which is available at this link: .cfm?event=main.home.chooseLanguage.

For disputes related to the use of the website or When buying products through STI, the provider and the buyer undertake to resolve the issue amicably. If this is not possible, disputes will be resolved by the competent court in Maribor.

These General Terms and Conditions are regulated and interpreted in accordance with the laws of the Republic of Slovenia, regardless of conflict of laws provisions.

The subject SPP represent the entire agreement between POLIS PROJEKT D.O.O. and users in connection with the use of the website or purchases of products through STI and cannot be modified or adapted except in writing.

If any provision of the TOS is held to be unenforceable or invalid, that provision shall nevertheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of the remaining provisions.

SPP are published at and are valid from 8 April 2019 onwards.