Shopping Cart

No products in the cart.

Home Wishlist0 Na vrh

Terms and Conditions


The rules and conditions of business are drawn up in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1) and the Electronic Communications Act (ZEKom-1), based on the recommendations of the Chamber of Commerce of Slovenia and international codes for online and e-commerce.



These general terms and conditions define the contractual relationship between:

1) the company Polis projekt, d.o.o., Trg revolucije 4, 2000 Maribor, registered office no. 3918661000, ID no. for VAT SI89582659 (hereinafter also “POLIS PROJEKT D.O.O.” or “dealer” or “provider”) in connection with the use and operation of the website and

2) to users (hereinafter also “customer”) in connection with the purchase of a product via the online store

These general terms and conditions apply to all users of the website. By entering the website, the user confirms that he is familiar with these general rules and conditions and that he agrees with them. In case of any violation of these general rules and conditions, POLIS PROJEKT D.O.O. reserves the right to use all legal means to remedy violations.

Definition of terms and abbreviations

Terms and abbreviations have the following meanings:

STI website or online store POLIS PROJEKT D.O.O. on the domain;


SPP general rules and conditions of use of the website and sale (purchase) of products through STI, content valid at the time of visiting STI. The SPPs are available and can be saved and reproduced in PDF format by clicking on the link HERE. POLIS PROJEKT D.O.O. has the right to change the SPP at any time (from time to time) at its own discretion. (the change can be seen from the dating of the version). Users are notified of changes to the GTC by email to the email address specified in the user account, or by prior announcements on the website. Changes to the SPP come into force after notification. Any continued use of the website constitutes acceptance of the latest version of the SPP;

user: person who visits or uses STI regardless of registration;

buyer: a natural or legal person who places an order and purchases products through STI;

dealer and/or provider and/or POLIS PROJEKT D.O.O.: company POLIS PROJEKT D.O.O., Trg revolucije 4, 2000 Maribor, registered office no. 3918661000, VAT ID: SI89582659, registered at the Maribor District Court, reg. No. Sgt. 2011/8230

personal data: is data as defined by the law governing the protection of personal data.



You use the website at your own risk.

The content of the website and any materials provided on the website are provided “as is” (“as is”), without warranty of any kind, express or implied (except in the case of purchases of products through STI). In no event shall Merchant be liable for any damages, including but not limited to any special, punitive, indirect, incidental or consequential damages of any kind, arising out of or in any connection with: with any use or inability to use (occasional failure) this STI or any content found here or published on the website or by the user. any damage or viruses that may infect your computer, phone, tablet, equipment or other property as a result of accessing, using or browsing this website or downloading any material, data, text, images, video or sound from the website. Also, the merchant is not responsible for the loss of these that would occur through the use of STI.


As a condition of using the Websites, the User declares and confirms that he will not use the Websites for any purpose that is illegal or prohibited by these TOS. You may not use STI in any way that would damage, disable, overburden or limit the operation of the Websites or interfere with the use of the Websites by other users. Any acquisition or attempt to acquire content or data that is not expressly provided by the website is not permitted.


STI is copyrighted, all rights reserved. All contents of the STI, including agreements, disclosures, web text, layout and images are the property of POLIS PROJEKT D.O.O. or by POLIS PROJEKT D.O.O. used on the basis of the acquired license. The contents of STI may not be reproduced, republished or distributed without the permission of POLIS PROJEKT D.O.O. or the original copyright holder.


You can use STI services (use of website and online purchases) as an unregistered member of STI or without registration. Registration is not a requirement for online purchase or use of the website.



You can register to use the STI services. Individuals over the age of 16 can register. With registration, a user name (the same as the e-mail provided) and a password are obtained. The password is secret and the user must not disclose it to third parties. The username and password unambiguously identify the user and associate him with the entered data. The user is obliged to ensure that the username and password are used by him/herself or a person authorized to act on his behalf and is responsible for orders placed under his username. In case of suspicion of abuse, the user is obliged to inform the merchant by calling the telephone number +386 (0)70 641 404 (“USER HELP”).

Upon registration, the user provides the following information:

address of residence or business address and registered office, registration number and VAT ID or declaration that he is not liable for VAT), shipping address, phone number, other information related to the purchase and possible consents (agreements) entered by the user or declared with a tick in the form via STI, (in the following, all the specified data are uniformly referred to as “customer data”).

By registering, the user agrees that POLIS PROJEKT D.O.O. uses personal data for purposes as defined in more detail in Chapter IV of the SPP. Upon registration, the user is asked to agree with a special statement – by ticking the box (“checkbox”) that personal data can also be used for direct marketing purposes (“newsletter”). The user can request at any time free of charge that POLIS PROJEKT D.O.O. stop using his phone number and/or email address for direct marketing purposes. Unsubscribing from receiving SMS notifications or e-mails for direct marketing purposes are executed by clicking “UNSUBSCRIBE” at the bottom of the received e-mail or by making changes in the user account.

The user is obliged to provide accurate and complete data upon registration. The user is obliged to immediately update all data changes in the user account.

The user account can be closed at any time in accordance with the instructions on the website or by sending a request to cancel the user account to the contact address listed under “USER HELP”; proof of identity and address must be submitted to the written request.

Registration is not a condition for making a purchase. By placing an order, the buyer (natural person) who does not wish to register, expressly consents and allows the trader to process data about the buyer, which he voluntarily provided at the time of purchase for the purpose of executing the order.


Prices are quoted in EUR and include value added tax (VAT). Prices do not include costs associated with product delivery. Prices apply to online purchases through STI.

Prices are not valid in advance and may change at any time without special prior notice. Valid prices are the prices that were valid at the time the submitted order was received by the provider’s information system.

Promotional prices are specially marked and are valid for the time of publication in STI.


The payment methods are:

with payment or Visa, American Express and EuroCard/MasterCard credit cards,by transfer to the merchant’s account according to the offer/proforma invoice


Delivery methods in the territory of the Republic of Slovenia are:

home delivery, which is carried out by the provider himself or through contractual partners. In the case of home delivery, the cost of transport, postage or any other related costs are not included in the price of the product. If the purchase value exceeds the amount of EUR 40.00 (including VAT), the shipping fee (shipping cost) is free for the buyer. For delivery outside the territory of the Republic of Slovenia, the user can send a request to the merchant to prepare an offer for such delivery, including the delivery date and the cost of this delivery.

The products are delivered within 3-5 working days from the date of receipt of the “order confirmation”, except in special cases, which POLIS PROJEKT D.O.O. specifically informs the buyer via e-mail (about the expected delivery date). POLIS PROJEKT D.O.O. does not assume responsibility for damages that would arise due to a longer delivery period.

More about delivery

The products are delivered to the address specified in the order as the “delivery address”. In order to deliver the order to the address, the delivery vehicle must have direct access to the location indicated on the order and the possibility of parking the delivery vehicle at this location must be guaranteed. As a rule, product deliveries are made in the morning. The buyer is obliged to pick up the ordered products at the specified time and day at the delivery address. In the event that the buyer is unable to pick up the shipment at the time of delivery, the shipment can be picked up later at the GLS Parcel Store, GLS Paketomat, or GLS Depot. In the event that the buyer does not collect the goods at the agreed time and re-delivery is required, the buyer will be charged double delivery costs. Provider or its contractual delivery provider reserves the right to verify the identity of the recipient of the product (buyer) in an appropriate way – e.g. with access to public documents. Upon delivery, the buyer confirms the quantity and quality of the ordered product with his signature.

If, upon acceptance of the shipment, it is found that the shipment (package) or product is damaged, its contents are missing or shows signs of being opened, the buyer is obliged to initiate a complaint procedure directly with the delivery person immediately, but no later than within 30 days of acceptance. logistic service, d.o.o.), in the case of delivery by the provider via email


The trader undertakes to always provide the user with the following information before concluding a sales contract:

  • information about the trader (company, registered office, business address, registration and tax number) and contact information for quick and efficient communication (e-mail, telephone),

  • essential characteristics of the products or service,

  • product availability (every product or service offered on STI should be available or delivered within a period chosen by the buyer based on the options offered by the provider),

  • product prices or services that contain taxes or any other charges,

  • terms and methods of payment,

  • conditions, method, place and deadline of delivery and possible costs of delivery of products or deadline for the performance of services,

  • on the deadline and conditions for exercising the right to withdraw from the contract; including the costs charged to the buyer in connection with the return of the product (Article 43 of the ZVPot), circumstances that mean the loss of the right to withdraw from the contract or the non-existence of the right to withdraw from the contract,

  • explanation of the complaint procedure with information on the contact person


Ordering takes place in Slovenian. Products are selected and ordered from the list of products on STI. All products are available while supplies last.

Process flow:


The user selects the desired product by clicking on the “add to cart” icon.

Before completing the purchase, the user is directed to register or is asked to provide the information necessary for the execution of the order, namely:

residential address (street, street number, postal code, town, country)

delivery address (street, street number, postal code, city, country)

telephone number

other data related to the purchase (hereinafter all data referred to as “customer data”)

After selecting the payment method, a draft of the order is displayed, ready for submission, so that the user has the opportunity to check the correctness of the entered data or identify potential errors and correct or change data related to the order (quantity and type of products, customer data, method and place of delivery and method of payment).


By clicking on the “confirm order” icon (order with obligation to pay), the user declares that he fully understands and agrees with the SPP, that he has the appropriate business capacity to enter into a sales contract (or that it has not been restricted or withdrawn from him), and that he consents and authorizes the merchant to process the provided data for the purposes specified in more detail in IV. chapter SPP. By clicking on “confirm order”, the order is forwarded to the provider’s information system.


After confirmation of the order, the buyer receives a “confirmation of receipt of the order/order in processing” notification at the provided email address, i.e. that the order has been successfully submitted – accepted into the provider’s information system. The legal status of the received order is “pre-order” and does not obligate the provider to provide or delivery of ordered products until the order is confirmed by the provider.

The provider reviews the received order and checks the possibility of delivering the ordered products, and informs the customer about the further status of the order and the expected delivery date (order processing). Received orders are processed during business hours from Monday to Friday in the order of orders placed or according to the planned time slots for taking over the product.

The provider can call the customer on his contact phone number in order to ensure the accuracy of the delivery (e.g. to agree on a suitable solution if the product cannot be delivered) or with the purpose of verifying the information provided in the order.

In cases of orders deviating from the average orders or commercially customary quantities with the provider, the provider reserves the right to contact the customer and request another payment method from the range of payment methods provided, or require adequate payment insurance.

The merchant can confirm the received order or reject it for a reason (e.g. the product is not in stock, the request for appropriate payment has not been met, due to the entry and publication of an obviously incorrect price as a result of automated data transfer, etc.). The merchant reserves the right to reject the order if the buyer has outstanding obligations to the provider from past orders, if he is in dispute with the provider regarding the purchase through STI or if he abuses the right to withdraw from the contract. In the case of rejection of the order, the buyer receives the notification “order rejected” or, in the case when part of the products from the order cannot be delivered, the order “partially rejected.”.

Any changes to the placed order for the product (e.g. numbers or sizes, colors, quantities, etc.) can be made by the buyer by sending a change request to the email address before the order confirmation notification (or invoice issue) or by calling +386 (0) 70 641 404 (“USER HELP”).


If the order is confirmed, the buyer receives the “order confirmed” notification. The contract for the purchase of the ordered product between the merchant and the customer is concluded at the moment when the provider confirms the order or sends an email confirming the order. From this moment on, all prices and other conditions of sale are fixed and apply to both the provider and the buyer. A purchase made through the STI website is considered a purchase made in accordance with the legal order of the Republic of Slovenia, without taking into account the conflict of laws rules.

Agreement on the purchase of products or the placed order with confirmation is stored in electronic form on the merchant’s server and is accessible to the customer at any time in his user account. The buyer (unregistered user) can obtain a copy of the contract on the basis of a request in which he provides information regarding the completed order, which he addresses by e-mail to the address; the merchant sends a copy of the contract to the email address that was valid at the time of purchase or by mail to the buyer’s address given at the time of purchase. The contract is archived (kept) for the time/term required for the storage of such documents in accordance with the legislation or accounting standards.