Shopping Cart

No products in the cart.

Home Wishlist0 My account Na vrh

Splošni pogoji poslovanja

[et_pb_section fb_built=”1″ _builder_version=”4.16″ background_color=”#f6f6f6″ custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ custom_padding=”40px||30px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.17.6″ header_font=”Poppins|600||on|||||” header_text_color=”#0b004a” header_font_size=”36px” background_enable_color=”off” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]

General Terms and Conditions

[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ background_enable_color=”off” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ custom_padding=”10px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_dmb_breadcrumbs use_home_icon=”off” _builder_version=”4.16″ body_font=”Poppins||||||||” global_colors_info=”{}”][/et_pb_dmb_breadcrumbs][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.17.6″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]

“GENERAL RULES AND CONDITIONS OF USE OF THE WEBSITE AND ONLINE PURCHASES”

The rules and conditions of business are drawn up in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1) and the Electronic Communications Act (ZEKom-1), based on the recommendations of the Chamber of Commerce of Slovenia and international codes for online and e-commerce.

 

CHAPTER I: GENERAL

Purpose

These general terms and conditions define the contractual relationship between:

1) the company Polis projekt, d.o.o., Trg revolucije 4, 2000 Maribor, registered office no. 3918661000, ID no. for VAT SI89582659 (hereinafter also “POLIS PROJEKT D.O.O.” or “dealer” or “provider”) in connection with the use and operation of the website www.nes.eu and

2) to users (hereinafter also “customer”) in connection with the purchase of a product via the online store www.nes.eu.

These general terms and conditions apply to all users of the website. By entering the website, the user confirms that he is familiar with these general rules and conditions and that he agrees with them. In case of any violation of these general rules and conditions, POLIS PROJEKT D.O.O. reserves the right to use all legal means to remedy violations.

Definition of terms and abbreviations

 

Terms and abbreviations have the following meanings:

 

STI website or online store POLIS PROJEKT D.O.O. on the www.nes.eu domain;

 

SPP general rules and conditions of use of the website and sale (purchase) of products through STI, content valid at the time of visiting STI. The SPPs are available and can be saved and reproduced in PDF format by clicking on the link HERE. POLIS PROJEKT D.O.O. has the right to change the SPP at any time (from time to time) at its own discretion. (the change can be seen from the dating of the version). Users are notified of changes to the GTC by email to the email address specified in the user account, or by prior announcements on the website. Changes to the SPP come into force after notification. Any continued use of the website constitutes acceptance of the latest version of the SPP;

user: person who visits or uses STI regardless of registration;

buyer: a natural or legal person who places an order and purchases products through STI;

dealer and/or provider and/or POLIS PROJEKT D.O.O.: company POLIS PROJEKT D.O.O., Trg revolucije 4, 2000 Maribor, registered office no. 3918661000, VAT ID: SI89582659, registered at the Maribor District Court, reg. No. Sgt. 2011/8230

personal data: is data as defined by the law governing the protection of personal data.

CHAPTER II: USE OF THE WEBSITE

LIMITATION OF LIABILITY

You use the website at your own risk.

The content of the website and any materials provided on the website are provided “as is” (“as is”), without warranty of any kind, express or implied (except in the case of purchases of products through STI). In no event shall Merchant be liable for any damages, including but not limited to any special, punitive, indirect, incidental or consequential damages of any kind, arising out of or in any connection with: with any use or inability to use (occasional failure) this STI or any content found here or published on the website or by the user. any damage or viruses that may infect your computer, phone, tablet, equipment or other property as a result of accessing, using or browsing this website or downloading any material, data, text, images, video or sound from the website. Also, the merchant is not responsible for the loss of these that would occur through the use of STI.

ABUSE OF THE SITE

As a condition of using the Websites, the User declares and confirms that he will not use the Websites for any purpose that is illegal or prohibited by these TOS. You may not use STI in any way that would damage, disable, overburden or limit the operation of the Websites or interfere with the use of the Websites by other users. Any acquisition or attempt to acquire content or data that is not expressly provided by the website is not permitted.

COPYRIGHT

STI is copyrighted, all rights reserved. All contents of the STI, including agreements, disclosures, web text, layout and images are the property of POLIS PROJEKT D.O.O. or by POLIS PROJEKT D.O.O. used on the basis of the acquired license. The contents of STI may not be reproduced, republished or distributed without the permission of POLIS PROJEKT D.O.O. or the original copyright holder.

USE OF STI

You can use STI services (use of website and online purchases) as an unregistered member of STI or without registration. Registration is not a requirement for online purchase or use of the website.

CHAPTER III: PURCHASE OF PRODUCTS

REGISTRATION

You can register to use the STI services. Individuals over the age of 16 can register. With registration, a user name (the same as the e-mail provided) and a password are obtained. The password is secret and the user must not disclose it to third parties. The username and password unambiguously identify the user and associate him with the entered data. The user is obliged to ensure that the username and password are used by him/herself or a person authorized to act on his behalf and is responsible for orders placed under his username. In case of suspicion of abuse, the user is obliged to inform the merchant by calling the telephone number +386 (0)70 641 404 (“USER HELP”).

Upon registration, the user provides the following information:

address of residence or business address and registered office, registration number and VAT ID or declaration that he is not liable for VAT), shipping address, phone number, other information related to the purchase and possible consents (agreements) entered by the user or declared with a tick in the form via STI, (in the following, all the specified data are uniformly referred to as “customer data”).

By registering, the user agrees that POLIS PROJEKT D.O.O. uses personal data for purposes as defined in more detail in Chapter IV of the SPP. Upon registration, the user is asked to agree with a special statement – by ticking the box (“checkbox”) that personal data can also be used for direct marketing purposes (“newsletter”). The user can request at any time free of charge that POLIS PROJEKT D.O.O. stop using his phone number and/or email address for direct marketing purposes. Unsubscribing from receiving SMS notifications or e-mails for direct marketing purposes are executed by clicking “UNSUBSCRIBE” at the bottom of the received e-mail or by making changes in the user account.

The user is obliged to provide accurate and complete data upon registration. The user is obliged to immediately update all data changes in the user account.

The user account can be closed at any time in accordance with the instructions on the website or by sending a request to cancel the user account to the contact address listed under “USER HELP”; proof of identity and address must be submitted to the written request.

Registration is not a condition for making a purchase. By placing an order, the buyer (natural person) who does not wish to register, expressly consents and allows the trader to process data about the buyer, which he voluntarily provided at the time of purchase for the purpose of executing the order.

PRICES

Prices are quoted in EUR and include value added tax (VAT). Prices do not include costs associated with product delivery. Prices apply to online purchases through STI.

Prices are not valid in advance and may change at any time without special prior notice. Valid prices are the prices that were valid at the time the submitted order was received by the provider’s information system.

Promotional prices are specially marked and are valid for the time of publication in STI.

PAYMENT METHODS

The payment methods are:

with payment or Visa, American Express and EuroCard/MasterCard credit cards,by transfer to the merchant’s account according to the offer/proforma invoice

SHIPPING METHODS

Delivery methods in the territory of the Republic of Slovenia are:

home delivery, which is carried out by the provider himself or through contractual partners. In the case of home delivery, the cost of transport, postage or any other related costs are not included in the price of the product. If the purchase value exceeds the amount of EUR 40.00 (including VAT), the shipping fee (shipping cost) is free for the buyer. For delivery outside the territory of the Republic of Slovenia, the user can send a request to the merchant to prepare an offer for such delivery, including the delivery date and the cost of this delivery.

The products are delivered within 3-5 working days from the date of receipt of the “order confirmation”, except in special cases, which POLIS PROJEKT D.O.O. specifically informs the buyer via e-mail (about the expected delivery date). POLIS PROJEKT D.O.O. does not assume responsibility for damages that would arise due to a longer delivery period.

More about delivery

The products are delivered to the address specified in the order as the “delivery address”. In order to deliver the order to the address, the delivery vehicle must have direct access to the location indicated on the order and the possibility of parking the delivery vehicle at this location must be guaranteed. As a rule, product deliveries are made in the morning. The buyer is obliged to pick up the ordered products at the specified time and day at the delivery address. In the event that the buyer is unable to pick up the shipment at the time of delivery, the shipment can be picked up later at the GLS Parcel Store, GLS Paketomat, or GLS Depot. In the event that the buyer does not collect the goods at the agreed time and re-delivery is required, the buyer will be charged double delivery costs. Provider or its contractual delivery provider reserves the right to verify the identity of the recipient of the product (buyer) in an appropriate way – e.g. with access to public documents. Upon delivery, the buyer confirms the quantity and quality of the ordered product with his signature.

If, upon acceptance of the shipment, it is found that the shipment (package) or product is damaged, its contents are missing or shows signs of being opened, the buyer is obliged to initiate a complaint procedure directly with the delivery person immediately, but no later than within 30 days of acceptance. logistic service, d.o.o.), in the case of delivery by the provider via email info@nes.eu.

PROVISION OF INFORMATION PRIOR TO CONCLUSION OF CONTRACT

The trader undertakes to always provide the user with the following information before concluding a sales contract:

  • information about the trader (company, registered office, business address, registration and tax number) and contact information for quick and efficient communication (e-mail, telephone),

  • essential characteristics of the products or service,

  • product availability (every product or service offered on STI should be available or delivered within a period chosen by the buyer based on the options offered by the provider),

  • product prices or services that contain taxes or any other charges,

  • terms and methods of payment,

  • conditions, method, place and deadline of delivery and possible costs of delivery of products or deadline for the performance of services,

  • on the deadline and conditions for exercising the right to withdraw from the contract; including the costs charged to the buyer in connection with the return of the product (Article 43 of the ZVPot), circumstances that mean the loss of the right to withdraw from the contract or the non-existence of the right to withdraw from the contract,

  • explanation of the complaint procedure with information on the contact person

ORDERING PROCEDURE

Ordering takes place in Slovenian. Products are selected and ordered from the list of products on STI. All products are available while supplies last.

Process flow:

“ADD TO BASKET”

The user selects the desired product by clicking on the “add to cart” icon.

Before completing the purchase, the user is directed to register or is asked to provide the information necessary for the execution of the order, namely:

residential address (street, street number, postal code, town, country)

delivery address (street, street number, postal code, city, country)

telephone number

other data related to the purchase (hereinafter all data referred to as “customer data”)

After selecting the payment method, a draft of the order is displayed, ready for submission, so that the user has the opportunity to check the correctness of the entered data or identify potential errors and correct or change data related to the order (quantity and type of products, customer data, method and place of delivery and method of payment).

“CONFIRM ORDER”

By clicking on the “confirm order” icon (order with obligation to pay), the user declares that he fully understands and agrees with the SPP, that he has the appropriate business capacity to enter into a sales contract (or that it has not been restricted or withdrawn from him), and that he consents and authorizes the merchant to process the provided data for the purposes specified in more detail in IV. chapter SPP. By clicking on “confirm order”, the order is forwarded to the provider’s information system.

“ORDER RECEIVED/ORDER IN PROCESSING”

After confirmation of the order, the buyer receives a “confirmation of receipt of the order/order in processing” notification at the provided email address, i.e. that the order has been successfully submitted – accepted into the provider’s information system. The legal status of the received order is “pre-order” and does not obligate the provider to provide or delivery of ordered products until the order is confirmed by the provider.

The provider reviews the received order and checks the possibility of delivering the ordered products, and informs the customer about the further status of the order and the expected delivery date (order processing). Received orders are processed during business hours from Monday to Friday in the order of orders placed or according to the planned time slots for taking over the product.

The provider can call the customer on his contact phone number in order to ensure the accuracy of the delivery (e.g. to agree on a suitable solution if the product cannot be delivered) or with the purpose of verifying the information provided in the order.

In cases of orders deviating from the average orders or commercially customary quantities with the provider, the provider reserves the right to contact the customer and request another payment method from the range of payment methods provided, or require adequate payment insurance.

The merchant can confirm the received order or reject it for a reason (e.g. the product is not in stock, the request for appropriate payment has not been met, due to the entry and publication of an obviously incorrect price as a result of automated data transfer, etc.). The merchant reserves the right to reject the order if the buyer has outstanding obligations to the provider from past orders, if he is in dispute with the provider regarding the purchase through STI or if he abuses the right to withdraw from the contract. In the case of rejection of the order, the buyer receives the notification “order rejected” or, in the case when part of the products from the order cannot be delivered, the order “partially rejected.”.

Any changes to the placed order for the product (e.g. numbers or sizes, colors, quantities, etc.) can be made by the buyer by sending a change request to the email address info@nes.eu before the order confirmation notification (or invoice issue) or by calling +386 (0) 70 641 404 (“USER HELP”).

“ORDER CONFIRMED AND READY FOR COLLECTION”

If the order is confirmed, the buyer receives the “order confirmed” notification. The contract for the purchase of the ordered product between the merchant and the customer is concluded at the moment when the provider confirms the order or sends an email confirming the order. From this moment on, all prices and other conditions of sale are fixed and apply to both the provider and the buyer. A purchase made through the STI website is considered a purchase made in accordance with the legal order of the Republic of Slovenia, without taking into account the conflict of laws rules.

Agreement on the purchase of products or the placed order with confirmation is stored in electronic form on the merchant’s server and is accessible to the customer at any time in his user account. The buyer (unregistered user) can obtain a copy of the contract on the basis of a request in which he provides information regarding the completed order, which he addresses by e-mail to the address info@nes.eu; the merchant sends a copy of the contract to the email address that was valid at the time of purchase or by mail to the buyer’s address given at the time of purchase. The contract is archived (kept) for the time/term required for the storage of such documents in accordance with the legislation or accounting standards.

CONTRACT WITHDRAWAL

The buyer, who is a consumer, can withdraw from the contract without giving a reason within 14 days of receiving the product and return the product. to assert the right of withdrawal, the sample withdrawal statement found HERE can be used, or the buyer can submit his own withdrawal statement, from which it is explicitly stated that he is withdrawing from the contract with the specified order number. The withdrawal statement is considered timely if it is sent within the deadline set for withdrawing from the contract.

The buyer declares withdrawal from the contract:

via the email address info@nes.eu with a statement from which it is explicitly stated that he withdraws from the contract (indicating the order number); whereby the trader confirms receipt of the notice of withdrawal from the contract to the buyer’s email address (“withdrawal received”);

by post to the address POLIS PROJEKT D.O.O., Trg revolucije 4, 2000 Maribor – by completing and signing the resignation letter; the date when the letter is dated by the postal service provider is considered the date of withdrawal from the contract;

to any branch of POLIS PROJEKT D.O.O. – the Nes store. The date of withdrawal from the contract is the date of receipt of the withdrawal statement by the branch office.

The return of the product to the merchant’s office within the withdrawal period is considered a declaration of withdrawal from the contract.

Product return

The buyer is obliged to return the product within 14 days from the day of withdrawal from the contract, either:

with delivery by mail to POLIS PROJEKT D.O.O. Puhova 21, 2250 Ptuj. The buyer bears all costs of returning the goods. The buyer is considered to have returned the goods on time if they are sent before the expiry of the 14 day return period. The date on which the mail is dated by the postal service provider is considered as the date of dispatch. in person by submission to POLIS PROJEKT D.O.O.

The buyer is obliged to return the product unused, undamaged and in the original and undamaged packaging and in the same quantity. The buyer may inspect and test the received product only to the extent that is absolutely necessary to determine the actual condition (nature, properties, operation of the product) and as is usually the case in stores. Any testing that deviates from the above is considered to be a use of the product, which means that the buyer thereby loses the right to withdraw from the contract. If the subject of the return is a product purchased as a set, all pieces of the set must be returned. The return of individual pieces of the set is not permitted.

Refund

The purchase price will be refunded within 14 days of receiving the notice of withdrawal from the contract and subject to the return of the products. The merchant reserves the right to withhold the refund of the received payment until he receives the returned products or until the buyer provides proof that he sent the products back to the provider. The merchant returns the received payments to the buyer with the same means of payment that he used, unless the consumer has expressly requested the use of another means of payment and the buyer does not incur any costs as a result. Specifics regarding refunds If a discount in any form (e-coupon, promotional code, etc.) was redeemed when purchasing products, the paid amount of the purchase price will be returned, but not the part of the amount that resulted from the discount.

PRODUCT LIABILITY

The buyer can complain about the product directly upon collection (by the driver of the delivery truck) or at the branch office, if the product does not have the properties that the provider expressly promised, if the wrong products are sent or in the wrong quantity, color or otherwise deviate from the buyer’s order.

When a complaint is made, a complaint record is written. The customer’s findings and the requested right of choice regarding the resolution of the complaint are recorded on the complaint record. The buyer has the right to choose a solution, his request (exchange of goods, credit or refund) is recorded on the complaint record. The complaint record is written in two copies, one copy is forwarded to the buyer.

Subsequent complaints regarding the product are treated as the assertion of warranty claims from the title of warranty or material defects and are addressed by the buyer to the provider via:

  • e-mail to info@nes.eu,
  • by calling +386 (0) 70 641 404,
  • with a written statement sent by post to the address of the provider POLIS PROJEKT D.O.O., Puhova 21, 2250 Ptuj

If the claims are justified, the buyer is entitled to reimbursement of reasonable shipping costs according to the publicly published tariffs of carriers that offer services to the public, or Pošte Slovenije d.d.

Factual errors

The provider is responsible for material defects of the products.

The error is real:

if the product does not have the properties necessary for its normal use;

if the product does not have properties that are necessary for the specific use for which the buyer is buying it, but which the provider was aware of or should have been aware of;

if the product does not have the properties and features that were expressly or tacitly agreed or prescribed;

if the tenderer has delivered a product that does not match the sample or model, unless the sample or model has been shown for notification purposes only.

The suitability of the product for normal use is checked against ordinary goods of the same type and taking into account the trader’s declarations about the characteristics of the goods, which were given by the trader or the manufacturer through advertising, product presentation or by indications on the product.

If the product has an actual defect, the buyer must inform the provider in writing about the defect, describe the defect in detail and allow the provider to inspect the product.

Liability for material defects of the trader is not given in cases arising from the buyer’s (or third party’s) sphere, and in particular arising from improper use, mechanical damage or unauthorized interventions (repairs).

The buyer can report the actual error in the branches of Polis projekt d.o.o. in Slovenia or send an e-mail to info@nes.eu and attach a justification for asserting a material error and enable product inspection. In the case of sending the goods by post, the shipping costs are borne by the buyer. If the physical defect is justified, the buyer will be reimbursed for the shipping costs in addition to the purchase price. The buyer will be informed about the solution within 8 days of receiving the goods at the branch.

The provisions of the Code of Obligations and/or the law governing consumer protection apply to the legal relationship of the parties in relation to material defects.

Collection of products

The buyer is obliged to pick up the products that he returned to the dealer due to a valid complaint, material defect or warranty at the delivery address or in the branch office within 7 days of receiving the notification.

DISCLAIMER OF LIABILITY

Due to the nature of business on the world wide web, the product range through STI is updated and changed frequently and quickly. The trader strives to provide clear and thorough information to present the basic characteristics (properties) of the products for sale. It also reserves the right to change information without special prior warning.

Images (photographs) of products published in STI are symbolic. Any differences between the picture and the actual product (color deviations, etc.) do not affect the specification of the product itself.

The provider undertakes to provide accurate information on the price of the products. In the event that the price of the product changes during shipping or order submission and receipt or by confirming the order in the provider’s information system, the buyer (regardless of whether he is a consumer) is allowed to withdraw from the contract (purchase) under the conditions set out in the paragraph WITHDRAWAL FROM THE CONTRACT SPP.

The provider is not responsible for occasional non-functioning of the STI.

STI does not apply to sales activities carried out in the provider’s branches (retail outlets), such as, but not exclusively, special discounts for club members, special campaigns such as 3 for 2, redemption of printed coupons with discounts, etc.

CHAPTER IV: PRIVACY POLICY
SECURITY

Websites for ordering products and downloads are protected and have the appropriate technical or electronically protected. POLIS PROJEKT D.O.O. uses appropriate technological and organizational means to protect the transfer and storage of personal data and payments, and has a contract with the contractor for the purpose of providing online payment services. We adhere to generally accepted standards for the protection of received information during transmission upon receipt, but no method of electronic transmission or storage is 100% secure, so we cannot guarantee complete security.

In order to protect against misuse of payment and credit cards POLIS PROJEKT D.O.O. may verify information related to the customer’s order. In the event that payment is not made due to misuse of the credit card, the latter shall be documented. Any suspicious or unusual use of credit cards is reported to the relevant authorities. The user is also responsible for protecting the transmitted data. the customer with adequate security of his username and password and adequate software (antivirus) protection of his information system or electronic devices. The merchant is not responsible for any disclosure or theft of personal data resulting from inadequate protection by the user.

PROTECTION OF PERSONAL DATA

General – consent to the processing of personal data.

The following describes the procedures for the processing of users’ personal data at the disposal of POLIS PROJEKT D.O.O. based on visiting the website or of a purchase made through STI. By using the website (consent to cookies), by registering a user account or by providing customer information upon purchase, you agree that POLIS PROJEKT D.O.O. in accordance with the law governing the protection of personal data and the provisions of the SPP, processes your personal data.

The processing of personal data means the collection, transfer, processing, storage, disclosure and other forms of use, as described below. IP addresses and information about the use of the website (“cookies”) – the purpose of using the data

The website collects users’ IP addresses and uses cookies with the user’s prior consent.

The website uses “cookies” – text files on your computer that help understand user preferences and improve the experience of site users. POLIS PROJEKT D.O.O. may contract with a third party to help collect data, but said party may not use it for any purpose other than to help improve our business The user can reject the use of cookies by selecting the appropriate setting in their browser, but this may limit the functional use of our Websites. By using this website, you consent to the use of your personal data.

If you no longer wish to receive these messages, follow the “unsubscribe” instructions provided in any of these messages or update your information in your user account);

to conduct telephone, personal and written surveys;

to manage registered

The website uses cookies and web tags (pixel tags), which provide us with collected data about traffic and interactions on the website, to obtain information about trends and statistical data, etc., which allows us to improve the user experience and tools. The website may use “persistent cookies” to store your registration information and login password for future logins to the service. “Session cookies” are used to enable certain features of the Service, to better understand how you interact with the Service, and to monitor shared usage and web traffic routing within the Service.

User data

The provider processes the following categories of personal data of users who made a purchase through STI, namely: name, surname, residential address (street, postal code, city), email address, telephone number, delivery addresses (street, postal code, city), date of birth (optional); time and date of user account registration and password in hidden form; communication with the provider (communication archive); purchase data (time, type and value of products, method of payment, method of delivery), comments posted in STI.

Purpose of using user data The provider uses user data

for the following purposes:

for the fulfillment of the purchase contract (checks of business ability to conclude the contract, notification of the delivery deadline or delivery time, changes to the data in the order, resolution of complaints, for termination of the contract (withdrawal), for the collection of payments, etc.) and other communication related to the order, in particular, the provider may communicate directly with the customer by phone, SMS or electronic messages for the purpose of executing the order;

for conducting marketing research with the aim of determining behavior and purchasing habits, segmenting and profiling customers, determining satisfaction, etc. (“business analyses”);

for sending SMS, regular or e-mail for the purposes of direct, segmented or targeted (personalized) marketing and for the purpose of receiving periodic commercial notices about special benefits and promotions, new product presentations and possible prize games (so-called “newsletter”) user accounts (profiles);

for other communication with users (e.g. notification of changed general conditions, etc.; to provide user support and eliminate technical problems;

other purposes, in accordance with the law governing the protection of personal data.

For unregistered customers, the provider processes personal data for the purpose of executing the purchase contract.

Data user

The user of the personal data collection is the company POLIS PROJEKT D.O.O., Trg revolucije 4, 2000 Maribor. POLIS PROJEKT D.O.O. undertakes to use data only for the purposes for which they were obtained, and to store and protect them in accordance with the law governing data protection. For the purposes of performing analyses, POLIS PROJEKT D.O.O. forwards the collected personal data to external partners (contract processors), who process the forwarded personal data on its behalf and for its account. Personal data is not passed on to third parties.

Data storage

The data is stored as long as the user account is active or insofar as it is necessary to achieve the purpose for which the data is collected or until the request to stop processing. Regardless of the possible request to stop processing personal data and in the case of unregistered buyers, the collected data related to each purchase is kept for a period of 5 years from the receipt of the product (in the event of a physical defect or warranty being eliminated, this period starts from the receipt of the replaced product) and if necessary, used to fulfill our obligations or conflict solving.

User rights

The user has the right to know (inspect), copy, copy, supplement, correct, block and delete personal data in accordance with the law governing the protection of personal data. The provided data can be corrected in the user profile (account) or with a written request to the provider, to whom it is necessary to submit proof of your identity and address.

Users can request at any time that the provider stops processing personal data. If the user wishes to close the user account or request that the provided information is no longer used, you can delete your account by following the instructions. on the website. You can revoke your permission to process personal data by writing to the contact address listed under “USER HELP”; proof of identity and address must be submitted to the written request.

Disclosure of information

Files stored in your user account and data collected through a visit to STI may be disclosed to third parties if their disclosure is necessary to ensure compliance with the law, regulation or mandatory decision of a state authority, to prevent fraud, misuse of payment cards or misuse of online store services or to protect copyright in connection with STI.

Children under 16 years of age

STI is not intended for persons under the age of 16. If such person’s parent, guardian or legal representative determines that their child has provided personal information without their consent, please contact us at the address listed under “USER HELP.” If it is determined that a child under the age of 16 has provided personal data, POLIS PROJEKT D.O.O. will delete such data from the files.

CHAPTER V: FINAL PROVISIONS

HELP USERS

For technical support, any questions, complaints or other requests, please contact us via:

email address: info@nes.eu (24 hours/7 days),

by calling +386 (0) 70 641 404 (from Monday to Friday from 9:00 a.m. to 4:00 p.m.),

by post to POLIS PROJEKT D.O.O., Puhova 21, 2250 Ptuj.

For the purpose of providing an adequate level of call center service provision, the provider records, stores and listens to calls, whereby the recorded messages are deleted within … days since the recording was made. The user of the call center is informed in advance about the recording, the purpose and the duration of the recording.

DISPUTE RESOLUTION AND APPLICABLE LAW

The provider does not recognize any provider of out-of-court resolution of consumer disputes as competent for the resolution of consumer disputes in accordance with the law governing the out-of-court resolution of consumer disputes.

As an online store provider in the territory of the Republic of Slovenia, it publishes an electronic link to the platform for the online resolution of consumer disputes (‘SPRS platform’), which is available at this link: https://ec.europa.eu/consumers/odr/main/index .cfm?event=main.home.chooseLanguage.

For disputes related to the use of the website or When buying products through STI, the provider and the buyer undertake to resolve the issue amicably. If this is not possible, disputes will be resolved by the competent court in Maribor.

These General Terms and Conditions are regulated and interpreted in accordance with the laws of the Republic of Slovenia, regardless of conflict of laws provisions.

The subject SPP represent the entire agreement between POLIS PROJEKT D.O.O. and users in connection with the use of the website or purchases of products through STI and cannot be modified or adapted except in writing.

If any provision of the TOS is held to be unenforceable or invalid, that provision shall nevertheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of the remaining provisions.

SPP are published at www.nes.eu and are valid from 8 April 2019 onwards.

 

[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section]